• Processing Time: Orders are typically processed within 1-2 weeks. During peak seasons or promotional periods, processing times may be slightly longer.

• Return Shipping Methods: We offer a range of shipping options, including standard, expedited, and international shipping. The shipping method you choose will determine the delivery timeframe and cost.

• Shipping Costs: Shipping costs are calculated based on your location, chosen shipping method, and the weight of the items in your order. Shipping charges will be added after services completed.

• Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment.

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and will either issue a refund or send a replacement.

• Return Process: If you wish to return an item, please contact our customer service team at hello@quiltbatiks.com to initiate the return process. Please provide your order number, the item you wish to return, and the reason for the return.

• Eligibility: To be eligible for a return or exchange, the item must be unused, in its original condition, and returned within 30 days of receiving your order.

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